POLICIES


NO-SHOW & CANCELLATION

We love our hairdressers and we know you do to! We also understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 24-hour notice to cancel or reschedule your appointment. If an appointment is rescheduled or cancelled within the 24-hour period, you will be charged 50% of the full scheduled service price. We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders We will secure each guest’s billing information on file prior to scheduling any service When an appointment is missed we will automatically charge 50% of the scheduled service price to the card on file If necessary, the next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival) When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our hairdressers and other guests. We understand that sometimes things happen, however, we try to respect our hairdressers’ time as much as we try to respect yours. *If you cannot get through to our guest coordinators please leave a message that you would like to reschedule or cancel your appointment and we will get back with you.Thank you for your consideration!


RUNNING LATE

We understand, life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you're going to be late.  No-Show & Cancellation Policy may be applied. (See above policy)


ALL HAIR MENU ADJUSTMENTS

If there is something that you do not love about your cut or color, we want to make it perfect for you.  Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!


POLICIES


NO-SHOW & CANCELLATION

We love our hairdressers and we know you do to! We also understand that sometimes it is necessary to reschedule or cancel appointments. We kindly ask that you give us a minimum 24-hour notice to cancel or reschedule your appointment. If an appointment is rescheduled or cancelled within the 24-hour period, you will be charged 50% of the full scheduled service price. We make sure every guest is made aware of our No-Show/Late Cancellation Policy when scheduling an appointment over the phone or through text message/email reminders We will secure each guest’s billing information on file prior to scheduling any service When an appointment is missed we will automatically charge 50% of the scheduled service price to the card on file If necessary, the next appointment cannot be scheduled without amending the missed or late-cancelled appointment (including missing appointments due to late arrival) When a No-Show/Late Cancellation occurs, it takes large blocks of time that impact our hairdressers and other guests. We understand that sometimes things happen, however, we try to respect our hairdressers’ time as much as we try to respect yours. *If you cannot get through to our guest coordinators please leave a message that you would like to reschedule or cancel your appointment and we will get back with you.Thank you for your consideration!


RUNNING LATE

We understand, life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.  Please let us know as soon as possible if you're going to be late.  No-Show & Cancellation Policy may be applied. (See above policy)


ALL HAIR MENU ADJUSTMENTS

If there is something that you do not love about your cut or color, we want to make it perfect for you.  Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!